FAQs
Vendor Partners
What types of businesses are eligible to participate in The Welcome Company’s Welcome Basket?
We welcome a variety of local businesses that provide quality services and products beneficial to new homeowners. Common industries include home improvement, retail, dining, healthcare, fitness, pet care, and professional services. We limit each basket to 20 exclusive vendors, ensuring you stand out.
How does my business benefit from being included in the Welcome Basket?
Our baskets create direct, face-to-face introductions with new homeowners at a pivotal moment—right as they’re establishing connections in the community. This personal touch fosters trust, making it more likely that newcomers will become loyal customers. Additionally, we collect opt-in permissions for follow-up communication, allowing you to nurture ongoing relationships.
What is the cost of participating in the Welcome Basket?
Participation fees vary depending on your preferred level of exposure and the number of baskets. Generally, vendors pay a fee per delivery, with options for annual or quarterly commitments. For detailed pricing, please contact our team.
Can I provide promotional items or discount coupons for the baskets?
Absolutely! Promotional items or special offers are encouraged, as they add value to the basket and give newcomers a reason to engage with your business. We can help coordinate and store these items if needed.
How is my business presented to the homeowners?
Each basket includes a brief introduction to your business during the welcome process. Our representative will give a personal “commercial” that highlights your services and encourage the homeowners to engage. We ensure your brand is presented in a warm, welcoming manner.
What kind of reporting or feedback can I expect from The Welcome Company?
We provide monthly reports detailing the addresses of delivered baskets, allowing you to track the outreach and follow up as needed. You’ll also receive updates on engagement metrics, customer feedback, and any opt-in permissions collected on your behalf.
How does exclusivity work in the Welcome Basket?
We offer category exclusivity for vendors, meaning only one business from each category (e.g., one plumber, one auto repair shop) is included per community. This ensures that you are the sole provider of your services, giving you a unique advantage.
How do I apply to become a vendor with The Welcome Company?
To apply, simply reach out to us through our website’s contact form or email us directly. Our team will review your business and confirm if we have an opening in your category for your area. Given the limited spots, we encourage businesses to apply early.
For Newcomers
What is The Welcome Company, and why am I receiving a Welcome Basket?
The Welcome Company provides a warm, personal introduction to your new community by connecting you with trusted local businesses and services. Your Welcome Basket is filled with valuable offers and gifts from hand-picked merchants who can help you settle in and feel at home.
How are businesses selected for the Welcome Basket?
We carefully select local businesses based on their reputation, customer service, and relevance to new homeowners. Our goal is to introduce you to businesses that will enhance your experience in the community and provide services you may need.
Do I have to pay for anything in the Welcome Basket?
No, the Welcome Basket is completely free to you as a new homeowner. The local businesses included have covered all costs to make sure you feel welcome and get to know the community.
How can I get in touch with businesses in the Welcome Basket?
Each Welcome Basket includes business contact information and special offers. We also offer an option to seamlessly push these contacts to your phone for easy access.
Can I request specific types of businesses in my Welcome Basket?
While the businesses are selected ahead of time, we aim to include a broad range of essential services and stores to suit many needs. Feel free to let us know if there are particular services you’re interested in, and we’ll share your feedback with our team for future selections.
What should I do if I want to follow up with a specific business?
Feel free to contact any business directly using the information provided in the Welcome Basket. Many businesses also include exclusive offers, so mention The Welcome Company when you reach out to redeem any deals or discounts.
Will The Welcome Company follow up with me after the basket delivery?
Only if you opt-in. When you receive your basket, we’ll give you the option to sign up for future community updates, local events, and additional offers. If you choose not to opt-in, you won’t receive any additional follow-ups.
Can I provide feedback on the Welcome Basket or the businesses included?
We’d love to hear from you! Your feedback helps us ensure the Welcome Basket continues to provide a meaningful introduction to the community. Please reach out through our website or use the feedback card included in your basket.
